SanoPrime

SanoPrime Terms of Service

Effective Date: July 1, 2026 · Last updated: June 20, 2026

These Terms of Service ("Terms") are an agreement between you and SanoPrime Inc. ("SanoPrime," "we," "us"), a Delaware corporation, with its registered office at 1207 Delaware Ave, Suite 3200, Wilmington, DE 19806. They apply when you use app.sanoprime.com, sanoprime.com, and the services we operate (together, the "Platform").

Plain-Language Summary

This summary helps you understand the Terms. The full Terms below are what controls.

1. Accepting These Terms

By creating an account or using the Platform, you accept these Terms, our Privacy Policy, our Acceptable Use Policy, and the other policies these Terms reference. If you do not agree, do not use the Platform.

Some services need extra consent. Before a telehealth visit, your Provider will ask you to sign a Telehealth Informed Consent. Before any visit recording, you will be asked for a separate AI documentation consent. These consents are separate from these Terms, and you can decline them.

2. We Are a Marketplace — Not Your Doctor, Not a Dispensary

SanoPrime is a connect-only marketplace. We are not a healthcare provider, not a pharmacy, and not a dispensary. We never touch cannabis product. We do not practice medicine, and we do not give medical advice.

Providers are independent. The physicians and advanced practice registered nurses on the Platform ("Providers") are not our employees or agents. Each Provider holds their own state licenses and carries their own clinical and legal responsibility for the care they give you, state by state — including their licensure, telehealth rules, and cannabis-program requirements. We do not direct or influence any Provider's medical judgment. Whether you receive a certification is always your Provider's independent clinical decision under your state's law.

Dispensaries are independent. Dispensaries listed on the Platform ("Dispensary Partners") run their own stores under their own state licenses and carry their own regulatory duties — including verifying that every customer is legally allowed to purchase. Any purchase you make from a dispensary happens at the dispensary, under its terms and your state's law, not on the Platform.

Clinical independence and certification neutrality. Your certification is an independent medical decision made by your Provider. No dispensary, retailer, or other business — and not SanoPrime — pays for, influences, directs, or has any say in whether you receive a certification. You choose your Provider from our listings, and you are always free to use a certifying physician outside SanoPrime. We never tie any benefit, discount, membership, or platform feature to getting certified, to a certification outcome, or to using a particular certifier or attending a particular certification event. We keep medical certification separate from cannabis retail: dispensaries do not fund, sponsor, or receive referrals tied to certification through SanoPrime, and a certification is never a path to, or a reward for, any purchase. If you ever feel a Provider's decision was influenced by anything other than your health, tell us through the Support section of your account.

Anything you read on the Platform — articles, guides, FAQs — is general information, not medical advice.

Emergencies. The Platform is not for emergencies. If you are having a medical emergency, call 911. If you are in a mental health crisis, call or text 988 (Suicide & Crisis Lifeline). Do not wait for a message reply or a scheduled visit.

3. Who Can Use SanoPrime

To open an account, you must:

Minors. A person under 18 may receive services only through an adult Caregiver who holds the account and acts under our Minor Patients & Caregiver Policy. Minors may not hold their own accounts.

Caregivers. You may designate an adult Caregiver to help with your program participation. Caregiver designation — the account link and the permission settings that go with it — is always free. We never charge for it.

We may decline, limit, or close accounts to comply with law or to protect the Platform and its users.

4. Your Account

You are responsible for your account. Keep your password private. Do not share your account or let anyone else use it. Tell us right away through the Support section of your account if you think someone accessed your account without permission. You may hold one account. Everything done through your account is treated as done by you, unless you reported the compromise to us first.

5. Services Available Through the Platform

a. Certification visits. You can find a Provider licensed for your state, book a synchronous video telehealth visit, and meet with the Provider online. The visit itself is a clinical service your Provider delivers and is governed by your Provider's professional duties and your state's law — not by us.

b. AI visit transcription and AI-drafted notes. If you and your Provider both consent for a specific visit, the visit audio is transcribed and an AI system drafts a clinical note. Your Provider reviews, edits, and signs the final note and owns it. The source audio is purged after processing. You can decline for any visit, and declining has zero impact on your care.

c. Form Assist. We offer help preparing official state forms — for example, caregiver registration forms and allotment (purchase-limit increase) forms. Form Assist is document preparation only. In states where the form needs no physician signature, SanoPrime sells the preparation to you directly for a flat $25; in states where a physician must sign or enter the state registry, your Provider offers the service at the Provider's own price. Either way: we are not a law firm, we give no legal advice, we do not represent you, we do not submit anything for you, and we do not guarantee any state outcome. State filing fees are separate, and you pay them directly to the state. Our Form-Assist Service Terms control all Form Assist purchases.

d. Dispensary listings. The Platform may show listings for licensed dispensaries. Listings are informational. We do not sell, dispense, deliver, or handle cannabis. Dispensaries pay SanoPrime flat platform fees — for their listing, and for each validation scan they run — and never anything based on what you buy: SanoPrime never receives a percentage of, or commission on, your purchases, and SanoPrime never pays dispensaries for referring patients, for patient volume, or for any patient's care, and dispensary arrangements never affect your care or your provider's independent judgment.

6. SanoPrime Plus, Validation Scans, and Purchase History

a. SanoPrime Plus. Plus is an optional paid membership program. Participating dispensaries may offer their own discounts and perks to Plus members. Your first month is free, with a payment method required on file at signup and no charge during that first month. You choose your plan when you join — $99.00 per year or $9.99 per month — and your price, the date your free month ends and billing begins, and how to cancel are shown clearly before you enroll, where we ask for your consent to the recurring charge. When your free month ends, your plan automatically renews (yearly or monthly, matching the plan you chose) until you cancel. You can cancel in account settings at any time — before your free month ends to avoid any charge, or later, with benefits running to the end of the period you've paid for. SanoPrime is the merchant of record for Plus.

b. What the in-store validation scan does. When you choose to present your SanoPrime scan code at a participating dispensary, the dispensary's scan does three things, and only these three things:

  1. Confirms your SanoPrime account and whether your Plus membership is active;
  2. Records your visit — the store, the time, the Plus discount applied, and the transaction total captured at validation; and
  3. Applies that dispensary's own Plus-member discount.

c. What the scan never does. The scan does not verify your state medical marijuana certification, card, or purchase eligibility — and nothing on the Platform does. Checking your state credentials is the dispensary's own legal obligation under its state's law, handled directly between you and the dispensary. Never rely on a SanoPrime scan as proof that you may legally purchase.

d. Purchase history — what we record, with your consent. By enrolling in Plus and presenting your scan code, you consent to SanoPrime recording your dispensary visits (store, time, discount applied) and the transaction totals captured at validation, and to the dispensary sending us that information from the scan. This builds your visit and spending history in your account. We do not receive an itemized list of what you bought. Our Privacy Policy explains how this information is protected, and Section 11 below explains what the dispensary sees.

7. Payments: Who Charges You, and for What

a. Visit fees go to your Provider. Your Provider sets the price for your visit and for any Provider-delivered service. The Provider is the merchant of record: the charge is processed on the Provider's own merchant account, and refunds for those charges come from the Provider. SanoPrime has read-only visibility into those payments. We never hold, route, or control your visit money.

b. What SanoPrime charges you. The only things you may pay SanoPrime for directly are Platform-Direct Form Assist purchases (flat $25 per form) and, if you enroll, any SanoPrime Plus membership fee shown at enrollment. For those purchases, SanoPrime is the merchant of record.

c. What Providers pay SanoPrime. For transparency: Providers pay SanoPrime a flat $15 platform fee for each completed visit and a flat $15 for each completed add-on. These are flat fees only. SanoPrime never charges a percentage of your visit fee, never shares revenue with Providers, and never splits fees.

d. State filing fees. Any fee a state charges to file or process your registration is paid by you directly to the state.

e. Payment processing. Card payments are processed by payment processors, and you authorize the charges you make. Prices are shown before you pay. Taxes are added where the law requires.

8. Scheduling, Cancellations, and No-Shows

Each Provider's cancellation and rescheduling policy is shown on the Provider's listing and at booking, and that policy controls. If a Provider has not posted a policy, this default applies: cancel 24 hours or more before your visit start time and your visit fee is fully refunded; cancel later, or miss the visit, and the Provider may charge up to the full visit fee.

If your Provider cancels or does not show up, your visit fee is fully refunded, and you can start a new visit with the same or a different Provider.

8.1 Join Window

Visits are conducted by synchronous video. When your provider is ready for you, they will call you into the visit. You must join the video visit within five (5) minutes of being called in. If you do not join within that window, your provider may treat the visit as a no-show, and the cancellation and no-show terms of this Section apply. If you are unable to join due to a technical problem on the platform's side, contact us through our support form and the visit will not be treated as a no-show on that basis.

9. The Refund Guarantee ("Refund if Not Approved")

a. What it is. Most Providers on the Platform offer the Refund Guarantee. It is on by default for Providers, though a Provider may opt out — the booking page tells you, before you pay, whether your visit is covered. If your visit is covered and your Provider does not issue your certification, your visit fee is refunded.

b. How the Guarantee refund works. After your completed visit, the outcome is recorded in our system. If the recorded outcome is that the certification was not issued, a Refund Case opens on its own — you do not file a claim. Your Provider must then refund your visit fee, from the Provider's own payment account, within 72 hours of the recorded outcome. If no outcome is recorded within 7 days of your visit, a Refund Case opens then, and your Provider must resolve it within 72 hours. SanoPrime never moves your Provider's funds; instead, we independently verify through payment records that your refund was issued, and if your Provider does not refund on time, automatic enforcement applies to that Provider — including suspension of the Guarantee badge and account consequences — and our support team takes over your case. Contact us through the Support section of your account any time something looks wrong. Refunds go to your original payment method and can take several business days to appear, depending on your bank.

c. If your state denies your card. If your Provider issued the certification but your state then denied your card, you may still qualify. Send your state's denial notice to your Provider through your account. If your Provider confirms the denial, your visit fee is refunded.

d. Limits that apply to every Guarantee refund.

e. Where the full policy lives. Our Refund & Guarantee Policy states these same mechanics and is part of these Terms.

10. Form Assist Refunds

A Platform-Direct Form Assist purchase ($25) is fully refundable any time before your prepared form is generated and delivered to you. After delivery, it is non-refundable, except where the preparation contained a platform error or where the law requires a refund. Provider-delivered Form Assist is charged by your Provider, and the Provider's refund terms apply.

11. Your Health Information and Privacy

Your clinical records — visit notes, certifications, and other protected health information — belong to your Provider's practice and live in a HIPAA-regulated clinical record system. Your Provider's Notice of Privacy Practices describes how that information is used and your rights in it. SanoPrime safeguards that system as the Provider's business associate under federal law.

Information about your marketplace account — your profile, bookings, payments to SanoPrime, and your Plus visit and spending history — is covered by our Privacy Policy, which also explains your state privacy rights, including deletion and export.

What a dispensary sees. When you present your scan code, the dispensary sees only a yes-or-no confirmation of your account and Plus status so it can apply its discount. The dispensary never sees your clinical records, your certification status, or your history at other stores through SanoPrime. We never give dispensaries your information except that scan confirmation you initiate.

To get copies of your clinical records, use our Records Request Policy: we verify your identity and fulfill requests within 30 days, with one 30-day extension if we give you written notice.

12. Communications: Email and Text Messages

a. Email. We send transactional messages — booking confirmations, visit reminders, security alerts, receipts, and legal notices — to your account email for as long as you have an account. Marketing email is separate: every marketing email has an unsubscribe link, and unsubscribing never affects your services.

b. The SanoPrime text program — optional. Texts are for account and service messages: appointment reminders and confirmations, booking and order updates, Refund Guarantee alerts, account verification codes, and account notices.

13. Electronic Signatures and Records

You agree to receive records and sign documents electronically as described in our E-Signature Consent & Disclosures, including how to get paper copies free of charge and how to withdraw that consent.

14. Acceptable Use

Our Acceptable Use Policy is part of these Terms. In short: use the Platform honestly and lawfully. Do not misrepresent your identity or eligibility, submit false information to obtain a certification, share or resell your account or scan code, harass anyone, scrape or copy the Platform, probe or break its security, or use it for any unlawful purpose, including any diversion of medical cannabis.

15. Our Content and Your License

The Platform and its content — software, text, designs, logos — belong to SanoPrime or its licensors. We give you a personal, limited, revocable, non-transferable license to use the Platform for its intended purpose. You may not copy, modify, sell, or reverse engineer it. If you send us feedback, we may use it without obligation to you. Information and documents you submit remain yours; you give us the license needed to operate the services for you.

16. Third-Party Services

The Platform may link to third-party sites and services, including state portals and dispensary websites. We do not control them and are not responsible for them. Their terms and privacy policies apply to your use of them.

17. Disclaimers

We work to keep the Platform reliable, but we provide the Platform and our services "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows such a disclaimer. We do not warrant uninterrupted or error-free operation.

Providers — not SanoPrime — are responsible for all clinical services, and dispensaries — not SanoPrime — are responsible for their stores, products, and legal duties, including verifying purchase eligibility. We make no promise about any clinical outcome, any certification decision, or any state's decision on a card, registration, or allotment request. Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.

18. Limitation of Liability

To the extent the law allows: SanoPrime is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from the Platform or these Terms. SanoPrime's total liability for all claims arising from the Platform or these Terms is capped at the greater of (a) $100 and (b) the amounts you paid to SanoPrime in the 12 months before the event giving rise to the claim.

This section does not limit liability that the law does not allow to be limited, and it does not apply to a Provider's responsibility for the Provider's own clinical services or a dispensary's responsibility for its own operations. Some states do not allow certain limits on damages, so parts of this section may not apply to you.

19. Your Responsibility for Misuse

If your violation of these Terms, your unlawful use of the Platform, or your false submission causes a third-party claim against SanoPrime, you agree to indemnify SanoPrime for the resulting losses, including reasonable attorneys' fees. This section does not apply to claims arising from SanoPrime's own violation of law or these Terms.

20. Suspension, Termination, and Deleting Your Account

You can stop using the Platform at any time. To delete your account, use account settings or contact us through the Support section of your account. A 30-day grace period runs first: your account is deactivated, and you can change your mind and restore it any time during those 30 days by signing back in or emailing us. When the grace period ends, deletion becomes permanent and your marketplace data is removed on the schedule in our Privacy Policy and Data Retention & Deletion Schedule.

Deleting your account never deletes your Provider's medical records about you — the law requires your Provider to keep those for set periods, and you can still request copies through our Records Request Policy. Charges you already authorized remain payable.

We may suspend or terminate your access if you materially violate these Terms or the Acceptable Use Policy, if the law requires it, or to protect users or the Platform; where practical, we will notify you and identify the reason. Sections 15, 17, 18, 19, 21, 22, and 24 survive termination.

21. Dispute Resolution: Notice First, Then Arbitration

Please read this section carefully. It affects your rights. You can opt out of arbitration within 30 days — see Section 21.g.

a. Talk to us first. Before starting arbitration or any case, the party with the dispute must send a written Notice of Dispute and allow 60 days to resolve it informally. Send your notice to legal@sanoprime.com with your name, your account email, a description of the dispute, and the outcome you want. If we have a dispute with you, we send the notice to your account email.

b. Binding arbitration. If the dispute is not resolved within 60 days, it will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before one arbitrator. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction. The legal seat of the arbitration is Wilmington, Delaware; any in-person hearing will be held by video or in a location convenient to you under the AAA Consumer Arbitration Rules. Arbitration fees are allocated under those Rules, and we pay the portions those Rules assign to us. The arbitrator can award you the same individual relief a court could.

c. Small claims carve-out. You may bring an individual action in a small claims court located in the county or locality where you reside, for any dispute within that court's jurisdiction.

d. Injunctive relief carve-outs. Either party may go to court for an injunction to stop intellectual-property misuse or unauthorized access to the Platform. If a claim seeks public injunctive relief and the law of your state does not allow that claim to be waived or arbitrated, the public-injunctive portion will be decided by a court after the arbitrator resolves all arbitrable claims.

e. Class action waiver. You and SanoPrime each agree to bring claims only in an individual capacity — not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding. If a court finds this waiver unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest will be arbitrated.

f. Jury waiver. For any claim heard in court instead of arbitration, both parties waive a jury trial to the extent the law allows.

g. Your 30-day opt-out right. You can reject this arbitration agreement, with no effect on any other part of these Terms, by emailing legal@sanoprime.com within 30 days of first accepting these Terms, or within 30 days of accepting any other agreement that incorporates these dispute-resolution provisions by reference. Send the email from your account email address and include your name and a clear statement that you opt out of arbitration. If you have already opted out of arbitration under this Section, your opt-out remains in effect and continues to apply, and you do not need to opt out again. Opting out will not affect your account, your enrollment, or your access to SanoPrime services.

h. Changes. Changes we make to this Section 21 will not apply to any dispute for which either party gave a Notice of Dispute before the change took effect.

22. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by federal law where it applies (including the Federal Arbitration Act for Section 21). For any claim that belongs in court under these Terms, the state and federal courts in New Castle County, Delaware have exclusive jurisdiction, except as the small-claims carve-out in Section 21.c allows. If you are a consumer, nothing in this Section limits any mandatory consumer-protection rights or remedies under the laws of your place of residence that cannot be waived by agreement, and nothing here requires you to waive any non-waivable right to bring or defend a claim in the courts of your place of residence.

23. Changes to These Terms

We may update these Terms. For material changes, we will email your account address at least 30 days before the change takes effect and post the updated Terms with a new effective date. If you keep using the Platform after the effective date, the updated Terms apply to you. If you do not agree, stop using the Platform and close your account before the effective date.

24. General Terms

25. Notices and Contact

We send notices to your account email address; notices to your account email count as written notice. You can send notices to us at legal@sanoprime.com (primary), or by mail to SanoPrime Inc., 1207 Delaware Ave, Suite 3200, Wilmington, DE 19806 (on file with the Delaware Secretary of State). Email notice is deemed given on the date of transmission, or on the next business day if sent after the recipient's business hours, absent a delivery-failure notification.

Questions? Contact us through the Support section of your account.

SanoPrime Terms of Service — effective July 1, 2026.